You've got mail ... and anxiety: How to reduce stress from an overflowing inbox

Radhika Panjwani is a freelance writer from Toronto.

“If you’re constantly interrupted at work, this will affect the performance and productivity of your team as stress can spill over from individual level to team level,” said Shamel Addas, a professor of digital technology at the Smith School of Business at Queen’s University in Kingston and one of researchers of the study. “We found that introducing good practices tend to be most effective at the team level.

The scholars studied 350 sales professionals’ e-mail habits for the research. The study found if the e-mails were congruent, for example, relevant to the employee’s main tasks such as client feedback or key information about a project, while it also increased stress, it spurred mindfulness as employees became more sensitive to context and perspective. They also became engaged and present.

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