Emerging tools such as using artificial intelligence for e-mail management can improve performance and efficiency
But by combining artificial intelligence tools with strong policies at the team level, companies can alleviate the stress caused by the overflowing inbox, experts said. Additionally, managers must spell out a time-response window, based on urgency, and clear guidelines on deploying “reply all” e-mails. Organizations must also consider AI tools for e-mail management strategies, he said.
The scholars studied 350 sales professionals’ e-mail habits for the research. The study found if the e-mails were congruent, for example, relevant to the employee’s main tasks such as client feedback or key information about a project, while it also increased stress, it spurred mindfulness as employees became more sensitive to context and perspective. They also became engaged and present.