Hays Malaysia noted that the digital push has impacted all aspects of the local banking and financial services sector. — Picture by Choo Choy May
“While monitoring performances based on data derived from manual research is a thing of the past, now it is almost second nature that functions across the board must include digital and consumer analytics,” she said in Hays Malaysia’s latest monthly market sector Intelligence report The Inside Story in Malaysia.
“In the meantime, adoption rates of e-wallets are fast rising. Although still at its infancy stage, there are many initiatives already launched to educate the masses, such as traditional marketing and in-app incentives,” Natasha said. “Banks have been keen on creating internal tech teams that include big data, user interface and analytics experts to digitalise both product offerings and internal processes. Network systems project managers and infrastructure applications managers are also in great demand,” the recruiter said.
While noting that there is a steady supply of those who can handle audit, risk and compliance work to meet the demands of the banking and financial services sector, Hays Malaysia says there is a lack of experienced talent to deal with financial crime against a backdrop of strict criteria and regulatory restrictions in hiring them.