left hundreds of auto dealerships in Canada and thousands more in the U.S. forced to use pen and paper to conduct business.
CDK Global said the dealers were brought back on board its system, which had been affected by the cyberattack. “We are continuing our phased approach to the restoration process and are rapidly bringing dealers live on the Dealer Management System,” external communications senior manager Lisa Finney wrote in an update on Monday.
Finney added that other applications, including customer care channels, had been restored and customers could call, chat or submit eCases if assistance was needed.Last Monday, Tim Reuss, Canadian Automobile Dealers Association president and CEO, told Global News that hundreds of Canadian dealers were impacted.
Though restoration is underway, some cybersecurity experts have cautioned that consumers connected to CDK should assume their data may have been breached and to monitor credit and be wary of phishing campaigns.
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