CDK says ‘substantially all’ car dealerships restored after hack

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CDK Global Inc., the software provider to roughly 15,000 car dealerships across North America that was crippled by a hack nearly two weeks ago, said “substantia...

A hacking collective known as BlackSuit was reportedly behind the outage and demanded a ransom from the software company.

Unsold 2024 Ioniq 5 electric vehicles sit on display at a Hyundai dealership Sunday, June 30, 2024, in Highlands Ranch, Colo. “We are ahead of the anticipated schedule,” Tony Macrito, senior communications director at CDK, said by email. The company had said Monday that it expected all dealers to be live by late July 3 or early July 4.

in both the U.S. and Canada. CDK’s core product — a suite of software tools referred to as a dealership management system — underpins virtually every element of auto retailers’ day-to-day business.As a result, the outage hampered sales and interrupted repairs across an industry that topped $1.2 trillion in US sales last year. The disruptions hit amid an end-of-quarter sales push. Vehicle sales were forecast to slow to an annualized rate of around 15.8 million vehicles in June, down from 16.

A hacking group called BlackSuit was behind the cyberattack on CDK Global that’s paralyzed car sales across the US, according to Allan Liska, a threat analyst at the security firm Recorded Future Inc. The gang demanded tens of millions of dollars in ransom to end the disruptions, and CDK had planned to make the payment, Bloomberg News previously reported. It’s not clear if CDK paid the ransom.

The incident is part of a growing phenomenon in which financially motivated cybercriminals have attacked critical links in the global IT supply chain, bringing down entire industries along with them.Hope is waning for owners of Fisker Inc.’s beleaguered electric SUVs. With the company mired in bankruptcy, customers say it’s becoming increasingly difficult to get any help fixing their glitchy or otherwise problematic cars.

 

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