Wendy’s Says Its AI Only Screws Up 14 Percent of Drive-Through Orders

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Other fast food chains are going full speed ahead with their AI pilot projects, but errors still abound.story: Wendy's AI drive-through system requires human intervention in the double digits — 14 percent, in fact, which is a pretty striking proportion.

White Castle has its own AI drive-through ordering system, and it also requires human intervention at a rate of 10 percent, a company spokesperson told theWhether we can believe those corporation-provided figures is an open question, though even what they're admitting is pretty high. For their part, customers have been panning the practice.

And on top of that, these fast food AI drive-through systems are another avenue for companies to capture your voice for commercial purposes, which is aptly illustrated in a Reddit photo of a White Castle AI drive-through system that displays. "They wanna replace workers with AI so badly and yet the easiest workers to replace would be the CEO and board of directors who approved this crappy idea.

 

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