Generative AI- GenAI and AI are expected to profoundly transform industries in the future, according to 91% of South African respondents to the Dell Technologies Innovation Catalyst Research. This figure drops to 89% for organizations reporting high revenue growth in 2023.
Based on responses from 6,600 IT and business decision-makers across 40 countries, the research suggests that while there is broad optimism for AI and GenAI, the extent to which organizations are prepared for the rapid pace of change varies greatly. Locally, 92% state they are well-positioned competitively and have a solid strategy. Simultaneously, 28% of respondents are uncertain about how their industry will evolve in the next three to five years, and 31% report struggling to keep pace.
More broadly, responses indicate that organizations are grappling with GenAI practicalities as they move from ideation to implementation, although only 21% report having initiated GenAI implementation. As adoption rates rise, concerns focus on understanding where risks lie and who bears responsibility for them. Seventy-one percent agree that the organization, rather than the machine, the user, or the public, is accountable for any AI malfunction or unintended behavior.
The top three issues cited include malware, phishing, and data breaches. Phishing issues underscore a broader problem highlighted in the report: the role employees play in the threat landscape. For instance, 67% of local and global respondents believe that some employees circumvent IT security guidelines and practices due to concerns about efficiency and productivity delays, while 69% express significant concerns about insider threats.
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