Dell Technologies research: High-growth firms expect AI, GenAI to transform industries

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Dell Technologies News

AI,Genai,Dell Technologies Innovation Catalyst Research

GenAI and AI will significantly transform industries in the future, according to 91% of local respondents to the Dell Technologies Innovation Catalyst Research.

Generative AI and AI will significantly transform industries in the future, according to 91% of South African respondents to theBased on responses from 6 600 IT and business decision-makers across 40 countries, the research suggests that while there is broad optimism for AI and GenAI, the extent to which organisations are prepared for the rapid pace of change varies greatly. Locally, 92% say they are well positioned competitively and have a solid strategy.

More broadly, responses suggest that organisations are working through GenAI practicalities as they transition from ideation to implementation, although only 21% say they have begun implementing GenAI. As organisations increase adoption, concern centres on understanding where risks reside and who is responsible for them. Seventy-one percent agree that the organisation, rather than the machine, the user or the public, is responsible for any AI malfunction or undesired behaviour.

The top three cited issues included malware, phishing and data breaches. Issues with phishing are indicative of a wider problem highlighted in the report, which is the role employees play in the threat landscape. For example, 67% of local and global respondents believe some employees go around IT security guidelines and practices because they delay efficiency and productivity, and 69% say insider threats are a big concern.

The ability to share data across the business is also a key part of the innovation puzzle, with only 31% across the EMEA region saying they can turn data into real-time insights today to support innovation efforts. However, responses suggest organisations are acting on this challenge, with 91% of South African respondents saying that data is the differentiator and their GenAI strategy must involve using and protecting that data.

All respondents either drive or influence innovation in their organisation. Of the total number of respondents, 3 330 are IT decision-makers and 3 330 are business decision-makers . More than 300 respondents from South Africa completed the survey.

 

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