Led by billionaire founder and CEO Judy Faulkner, Epic is building a suite of 60 tools it hopes to sell to thousands of U.S. hospitals.edical diagnosis and procedure codes are so numerous and varied that Debbie Beall, manager of coding at Houston Methodist in Texas, needs a 49-person team to translate the medical notes written by the system’s 1,600 clinicians into the codes needed to bill insurers.
Epic is moving quickly so as not to lose its incumbent advantage to the dozens of healthcare startups building a range of workflow tools from summarizing medical records to coding. But because its software is already used by more than 2,700 U.S. hospitals out of around 6,100 total, Epic has a distinct advantage.
At the HIMSS healthtech conference in Orlando last week, Epic had a poster advertising existing and upcoming generative AI tools, including drafting patient discharge notes, writing appeal letters for insurance company denials and automating scheduling follow-up with patients. “We recognize that there is both a staffing shortage across healthcare, as well as real challenges from a financial perspective,” said Seth Hain, senior vice president of research and development at Epic.
While the current applications are primarily being built with GPT-4, Hain said Epic is building all of these tools “to be able to support multiple different types of models over time.” That means they could potentially swap in other competing large language models, including open source or commercial models, as well as small language models.
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