Providers are leveraging artificial intelligence and hiring short-term help to ease the manpower crunch. Doctors are seeing an increase in the number of people seeking treatment both in clinics and online amid the latest surge in COVID-19 cases.The number of patients consulting doctors on WhiteCoat, a telehealth service provider, has “risen significantly”, said the firm’s senior medical director Dr Tan Ming Wei. "Our patient load has remained elevated.
It's so far already been about 50 per cent higher compared to the whole of last December,” he added. The numbers started increasing in October this year, and it has since been all hands on deck for the team comprising about 100 doctors, he noted. “Although the queues can (have) several hundreds (patients) at a time sometimes, we have a sizable in-house medical team and quite a large pool of partner doctors,” he said. Across Raffles Medical's 48 GP clinics, patient loads are up 30 to 50 per cent this festive season, its medical director Dr Chng Shih Kiat said., Health Minister Ong Ye Kung said last Friday (Dec 22
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