Island Energy say they have isolated and fixed the software issueThe company has around 4,400 customers across Jersey that use gas boilers for heating and hot water, gas for cooking or both - although only those on a mains supply are affected.
A spokesperson for the supplier said: "We are targeting to commence restoration of supplies from Tuesday , a process that will likely take several days to fully complete". Island Energy adds it is looking to bring in extra resources from the UK to help and is working closely alongside States of Jersey Police and the Government.Islanders have complained about a lack of hot water, heating and cooking facilities - which has affected both homes and businesses.
The gas company say vulnerable and commercial customers will be prioritised, as engineers follow strict rules to turn the gas back on in a controlled and safe way.In the meantime, people have been told to turn off their gas supply at the meter and make sure any related appliances are also switched off.
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Jersey gas supply fault fixed but customers could face week-long wait to be reconnectedThe software error that shut down Jersey's gas network has now been fixed but Island Energy is warning that it could take several days to reconnect customers.
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