NEW YORK — Artificial intelligence has been the buzzword of 2023 ever since ChatGPT made its public debut earlier this year, with businesses, schools, universities and even non-profits looking for ways to integrate AI in their operations.
Q: How have security issues changed since you’ve been in this role or similar roles? How much more complicated or sophisticated are threats or opportunities to protect customer data? Q: How are you integrating AI into the work you’re doing? Where do you see the most promise for AI in payments? A: I think AI has captured a lot of people's imaginations this year. It's made its way to boardrooms, into stores, every product conversation. Some people have been skeptical, and I think some skepticism is healthy. For example, we want to use AI to increase our chatbots' capability to engage with customers, but how much do we invest in such technology — which can be expensive to develop and run — when a customer service agent could do it better? Cost is going to be a massive issue.