The idea behind the ML-generated summary is to let shoppers get the gist of their peers’ impressions without having to file through a swath of reviews manually. The wrap-up includes a short paragraph describing customer consensus: It’s a bit like an AI-powered version of the “Critics consensus” and “Audience says” blurbs you’d find on. “Customers like the stability, ease of use, and performance of the digital device,” one example summary shared by Amazon reads.
The summary is followed by clickable tags showcasing relevant themes and common words from customer reviews. Clicking on one will bounce you to full reviews addressing the chosen theme.
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