Senate bill seeks refund for telco, internet service disruptions

MANILA, Philippines — Senator Jinggoy Estrada has filed a bill that seeks to require refunds to subscribers for telecommunication and internet service outages and disruptions.

Estrada filed Senate Bill 2074, which proposes amendments to Section 20 of the Public Telecommunications Policy Act mandating public telecommunication entities and internet service providers to establish a refund mechanism for service failures.“Genuine accessibility can only be achieved if the connection services are regular, reliable, consistent, uninterrupted, and fast to allow continuity of activities and interconnection among different users,” the senator said in a statement.

If passed into law, PTEs and ISPs “shall, on a prorated basis, provide a refund credit to a customer, or adjust a customer’s bill, who has experienced a service outage or disruption for an aggregate period of 24 hours or more – within a month.”

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Bill seeking refund for bad telco, internet service filed in SenateSenator Jinggoy Estrada has filed a bill seeking to require public telecommunication entities (PTEs) and internet service providers (ISPs) to refund subscribers if service interruptions have accumulated at least 24 hours in a month.
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