Tuesday it was working with ChatGPT creator OpenAI to add the chatbot sensation to its collaboration softwareThe San Francisco-based company said technology it is calling EinsteinGPT would combine its proprietary AI with that of outside partners, including OpenAI, to help businesses generate e-mail drafts, customer-account information and computer code. ChatGPT also would integrate with Slack to help users summarise conversation threads and handle other queries.
The move reflects a race among technology companies to outfit their tools with generative AI, which can create new text, imagery and other content based on inputs from past data.Microsoft, for instance, has announced that technology from OpenAI — a company in which it is investing — can generate meeting notes in Teams, as well as suggest e-mail replies to vendors through its Viva Sales subscription. Teams competes with Slack.
Clara Shih, a GM at Salesforce, said in a press briefing that the announcement responded to demand by businesses for the nascent technology. She said Salesforce’s proprietary data and AI models would help differentiate its offering. Salesforce’s generative AI tools would help companies “completely reimagine how they engage with their customers”, she said.Jeffrey Dastin, 2023 Reuters
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