Providers’ Association has warned that fibre network operators in South Africa shouldn’t assume customers want to receive free speed upgrades and should give them the option of paying less to keep their line speed unchanged.
“In today’s challenging economic climate, not all consumers want a faster service. Some consumers would prefer to experience the same speed service they previously enjoyed and to simply pay less for it,”Consumers should be given the choice of getting more for the same price, or paying less for the same service
“A healthy and competitive market is beneficial for consumers as market players compete on price and features, trying to offer consumers the best value. Fibre network operators might claim the upgrades are free. However, it can be argued that this is effectively eroding away ISP competition and margins. This could be a path to fostering an environment where vertically integrated fibre network operators and ISPs cooperate to push out the competition.
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