You can blame Southwest Airlines’ holiday catastrophe on outdated software

that can handle crises as large as winter storms. Additionally, transitioning away from largely phone-reliant systems—such as what Southwest flight attendants needed to use last week for rescheduling—would east congestion points.

And until companies like Southwest actually start investing in bringing their software into the modern age, travelers can continue to expect future headaches.Andrew Paul is Popular Science's staff writer covering tech news. Previously, he was a regular contributor to The A.V. Club and Input, and has had recent work also featured by Rolling Stone, Fangoria, GQ, Slate, NBC, as well as McSweeney's Internet Tendency. He lives outside Indianapolis.

So someone failed doing their job. Got it.

Yea but the cop didn't have to threaten stranded passengers with arrest for asking questions and looking for answers. Makes you not want to fly or spend vacation dollars away from home....maybe staycation instead

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Insiders at Southwest reveal how the airline's service implodedSouthwest Airlines vows to make things right with passengers after a massive travel meltdown scuttled holiday plans for hundreds of thousands of passengers. How, by offering a $10 discount that expires in 30 days? Their 'compensation' is usually pretty lame. SouthwestAir How can they make things right - they can never make up the time lost and the aggravation it’s customers suffered This happens every year. Maybe use an ounce of common sense and don’t travel between December 15-Jan 2 or the 5 days before thanksgiving.
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