Insiders at Southwest reveal how the airline's service imploded

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Southwest Airlines vows to make things right with passengers after a massive travel meltdown scuttled holiday plans for hundreds of thousands of passengers.

Ask Southwest Airlines employees about their company's technology, and one word keeps coming up:"antiquated."

Leaders of multiple labor unions also told CNN that management briefed them about a more normal flight schedule heading into the holiday weekend. While Southwest does have major connecting airports, much of its schedule involves planes and crews crisscrossing the country -- a network that aviation watchers say is more vulnerable than legacy carriers' hub-and-spoke model that can contain a disruption to particular geographic regions.

Crew schedulers in another department are manually checking which pilots and flight attendants meet strict federal rules on work hours -- rules meant to keep inflight safety professionals from excessive fatigue. "They're just not manned with enough manpower in order to give the scheduling changes to flight attendants and that's created a ripple effect that is creating chaos throughout the nation."Southwest Airlines planes are seen at Baltimore/Washington International Airport on Wednesday after Southwest Airlines canceled thousands of flightsSouthwest has made some software improvements.

 

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just wait in line....

Give them flights for another time that match the same cost, it's just that simple.

RT PeteButtigieg since Pete travels are horrible. Expect kickbacks gave airlines billions now fine them. FTX UkraineWar Jan6Committee all wealthy public money Zelensky

But i think the passengers will not choose them again on the next flight for their travelling 😘

Too late you clowns

They’re giving a free one way ticket to anywhere in the world.

Hopefully not just for the customers, but for their employees who were verbally attacked and mistreated by some of those same customers too. Passengers aren’t the only ones who were inconvenienced.

Shouldn't you fascists be talking about Trump?

How does cnn make it right .. no reporting on the border for 2 years ..Biden welcomes migrants no matter where you come for .. don’t wait in line .. just cross .. only dumb Americans need passports

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I'm going to need a cup of water AND a bag of peanuts on every flight!

How can they make things right - they can never make up the time lost and the aggravation it’s customers suffered

This happens every year. Maybe use an ounce of common sense and don’t travel between December 15-Jan 2 or the 5 days before thanksgiving.

How, by offering a $10 discount that expires in 30 days? Their 'compensation' is usually pretty lame. SouthwestAir

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