Optus and TPG to refund $6.5 million to internet customers

Tens of thousands of Optus and TPG internet customers will receive a total of $6.5 million in refunds for failure by the telcos to deliver maximum speeds advertised on their internet plans.

Mel Robinson is among residents of Kundabung, on the NSW Mid North Coast, who suffered days of phone and internet outages.Under Australian Communications and Media Authority rules, telcos must verify maximum internet speeds when migrating customers to the NBN and notify them when speeds are not as high as advertised.

In October, TPG advised the ACMA that it had failed to notify more than 4400 customers it had failed to provide maximum speeds.The ACMA has issued Optus with a remedial direction in response to the breaches. TPG has offered a court-enforceable undertaking to the ACMA, which was accepted. “Optus and TPG were charging these people for internet speeds they could not get,” Ms O’Loughlin said. “These customers were left in the dark and denied the option to move to a cheaper contract or walk away.”Under its remedial direction the ACMA said Optus was required to commission an independent audit of its compliance systems. It also has to improve its systems and governance to ensure future compliance. As does TPG.Optus has issued more than $4.

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$750 million federal cash splash to boost regional internet speeds and connect more homes to NBN wirelessReport after report has warned regional Australia will be left behind without better internet. But will $750 million for NBN upgrades solve the problem? “Next week’s federal budget will include $480 million to improve regional internet speeds and allow more customers to access the NBN’s fixed wireless service” A $480M federal cash splash. Not a $750M federal cash splash. 60 days to election ,throw out the money, 3 days after the election the famous razor gang,hall mark of LNP tradition. They get you back double. Another promise that won’t be kept. It was the lnp who destroyed it in the first place. And satellite doesn’t cut it . It’s useless as, overpriced and and cuts out. Bad enough that most of us living in rural areas are forced to use our mobile phone for internet
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