Nielsen Says It Undercounted Out of Home Viewers for More Than a Year

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Nielsen began including out of home viewers in its national ratings in September 2020 — but apparently not all of them

from networks and ad buyers over possible undercounting of viewers during the early stages of the COVID-19 pandemic, says a software issue is to blame for the problem.

“As part of routine testing and quality controls, we recently identified an error that caused an understatement of reported out-of-home audiences for our national TV service,” reads a statement from Nielsen. “While there is no impact to most telecasts, and no impact to local television, we did find some variances for events that tend to yield larger out-of-home audiences, such as live sporting events.

 

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