Google's AI booking service, Duplex, is still relying on real people in call centers to make sure things go right, a new report shows

  • 📰 BusinessInsider
  • ⏱ Reading Time:
  • 9 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 7%
  • Publisher: 51%

Technology Technology Headlines News

Technology Technology Latest News,Technology Technology Headlines

Duplex is designed to book reservations using artificial intelligence, but a New York Times report shows that many calls are still handled by humans.

suggests that Duplex still relies on people working in call centers to make sure that bookings are completed properly.

According to the Times, Google isn't in a rush to replace the human callers, since they help prevent problems that would impact unsuspecting business owners.

 

Thank you for your comment. Your comment will be published after being reviewed.
Please try again later.
We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

 /  🏆 729. in TECHNOLOGY

Technology Technology Latest News, Technology Technology Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Google And Microsoft Announce Game-Changing Developments In AIHere’s a look at Google I/O and Microsoft Build.
Source: Forbes - 🏆 394. / 53 Read more »

Google Cloud, Informatica Team Up to Tame DataGoogle Cloud is joining forces with data-management company Informatica to help businesses draw more value from their data—part of a continuing push by Google into the enterprise information-technology market. Donald Trump : ' For a financial compensation of the USERS by Facebook, Google and by any companies collecting personal data users (our property) for the exploitation and the resale of these data as well as a right of glance on their uses '
Source: WSJ - 🏆 98. / 63 Read more »