It was half past midnight Eastern Standard Time when Andrew Rosenberg, an anesthesiologist and critical care doctor who works as chief information officer at Michigan Medicine, suddenly noticed that a substantial number of computers across the healthcare center had ceased to function. In the hospital’s parlance, it counted as a “catastrophic major incident.
In April, Sofia Mettler, at the time a resident physician at Mount Auburn Hospital, published a paper in JAMA Internal Medicine in which she described a day where the hospital’s EMR system was down for a period of seven to eight hours.