Hospitals Around the World Are Struggling in the Aftermath of the Great IT Meltdown

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Medicine News

Health,Healthcare,Microsoft

Doctors find themselves without critical systems and diagnostic tools and faced with the daunting reality that a full recovery could take days after CrowdStrike's botched deployment of a software update.

It was half past midnight Eastern Standard Time when Andrew Rosenberg, an anesthesiologist and critical care doctor who works as chief information officer at Michigan Medicine, suddenly noticed that a substantial number of computers across the healthcare center had ceased to function. In the hospital’s parlance, it counted as a “catastrophic major incident.

In April, Sofia Mettler, at the time a resident physician at Mount Auburn Hospital, published a paper in JAMA Internal Medicine in which she described a day where the hospital’s EMR system was down for a period of seven to eight hours.

 

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