This photo provided by the family in 2024 shows Gary Baulos, left, with his daughter, Alison, and her daughter, Athena, at the Art Institute of Chicago. Alison Baulos says her 73-year-old father was about to head to a Kentucky hospital for open-heart surgery when it was abruptly canceled Friday morning, July 19, 2024. His was one of the many operations and medical treatments halted across the country Friday because of a global technology outage.
Baulos said her father, Gary Baulos, was told Wednesday that some routine tests showed that he had eight blockages and an aneurysm, and needed surgery. He prepped for the surgery Thursday and got a hotel near Baptist Hospital in Paducah, Kentucky. He was about to head to the hospital at about 4 a.m. Friday when he received a call that the operation had to be postponed because of the outage.
“We look at technology as helping us to be more efficient," the 56-year-old author said. “We don’t expect just one little software update to paralyze the whole system, globally.” The outage affected records systems for Providence, a health system with 51 hospitals in Alaska, California, Montana, Oregon and Washington state. Access to patient records had been restored but workstations were still down, according to a statement Friday from the Renton, Washington-based health system.
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