If you're enjoying this article, you'll love our daily morning newsletter, How To LA. Every weekday, you'll get fresh, community-driven stories that catch you up with our independent local news.Since he doesn’t have a car, the 65-year-old relies on buses to get to doctor appointments and visit friends and loved ones.
“It's almost discrimination against people without a cell phone or a smartphone…public transportation was supposed to be for the people and to be readily available and easy to use,” Miller said. “But if you have a sign that only has QR codes, that's not really accessible to everyone.”About 93% of people who live in the O.C. own a smartphone, according to census data. But even customers with smartphones have had issues riding the bus since the changes.
Text the stop and route number to 628246. You’ll receive the next three arrival times for the route at that stop. Text HELP for more information.For a free printed bus book, call 636-RIDE.A spokesperson for the OCTA said the agency has been digitizing its bus stop information in response to customer feedback and to help save money.
“Given the limited space available at bus stops, we’re trying to use the space to provide people with the best information possible,” Carpenter said. “I think it's tone deaf.. not recognizing the realities of what it's like for some folks who are using the bus systems,” said Diana Rodriguez of the nonprofit EveryoneOn.