about its flight update texts, United's chief information officer Jason Birnbaum bragged that the airline's AI used to send those messages can be very lifelike.While automated updates about flight delays are nothing new, United differs from other airlines in the level of detail and frequency of messages it shares with customers.
"United is achingly transparent in their explanations," veteran travel analyst and frequent United flyer Henry Harteveldt told the. "It’s almost to the point where a member of the crew had a toothache and is at the dentist right now.
Otherwise, passengers are treated to what seems to us to be very obviously canned messages, such as "your flight is delayed because an earlier delay impacted your plane’s arrival."
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