HSBC, Nationwide, Barclays and Virgin Money customers were all blindsided on Friday, June 28, when payment issues interrupted their critical banking operations such as paying bills on the last working day of the month. As a result of the glitch, payments were delayed or unable to be completed leaving some bills unpaid and some salaries unreceived.
Andrew Hagger, founder of MoneyComms, noted that sometimes the issue can be isolated to a single app, website or ATM, meaning customers can easily navigate to a different outlet for service. However, he noted a “full-blown outage” takes everything down but are more rare as banks have “IT disaster recovery plans” in place for these situations to minimise the amount of disruption their loyal customers face.