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Cyberattack affecting car dealerships brings chaos for sellers, buyers and workers

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As the ongoing systems outage at software provider CDK Global stretches into its second week, car dealerships are racking up millions of dollars in losses, according to a new estimate.

, has made it difficult for dealers to track customer interactions, orders and sales, hurting their ability to earn a living.

In a statement on Friday, the company said it was making progress in bringing some dealerships back online. Previously, the company said it did not expect the issue to be entirely"We have successfully brought two small groups of dealers and one large publicly traded dealer group live on the Dealer Management System .

Irvin said he realized something was amiss with the CDK software he relied on to help prospective clients when a couple interested in purchasing a new Ford Bronco Sport came in to his dealership early last week. In the end, Irvin said it took a week to get the couple who bought their Ford Bronco Sport the bill of sale, which proves ownership of their new car. All of the documents had to be written out by hand.

 

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