AI scams targeting travellers

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Hotel News

Travel,Online,Booking

A letter from DR SYED ALWEE ALSAGOFF, Fellow, National Council of Professors

PETALING JAYA: Stronger regulation and protection is needed with the alarming rise of scams powered by artificial intelligence targeting hoteliers and travellers, say industry players.

“For example, one should not be allowed to register or make a booking using fake names before verifying his identity. Using AI, it said scammers create realistic emails to trick people into divulging sensitive data like credit cards or personal information. “The coordination and sharing of information among industry stakeholders have improved to prevent and mitigate scams.

“Hotels usually work collaboratively with platforms like Booking.com to identify and address such issues.

 

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