Shopify’s AI ‘Sidekick’ chatbot for merchants is now in early access

Shopify’s new AI “Sidekick” chatbot is officially launching in early access, the company said as part of its “2024 Summer Edition” updates announced on Monday. Sidekick, which the company first revealed last year, functions as a support chatbot for merchants, helping them do things like make discount codes, generate reports about your store, or suggest blog post ideas.

One, AI-powered product categorization, seems like it could actually save merchants a lot of time. As you’re building a product listing, Shopify’s tech can automatically suggest the taxonomy about the product — taxonomy that’s used to make listings more easily discoverable — that might fit that product so that you don’t have to type it in yourself. If Shopify’s suggestions aren’t right, you can manually change things.

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