CDK Global says software outage will take several days to resolve

Retail software provider CDK Global says it will likely take several days for its software to be back online and operational, as the company grapples with a system outage that has paralyzed nearly 15,000 car dealerships across North America since Wednesday. The data provider’s software, which dealerships use to manage everything from scheduling to records, said Saturday it has begun restoring its software.

” “Thousands of franchised new-car dealerships rely on CDK to run their businesses and this outage has impacted dealers’ ability to provide a seamless customer experience and process transactions efficiently,” he added. The system shutdown could slow down business and cause shipping delays at dealerships as the summer season gears up. Dealership sales in 2023 topped $1.2 trillion in the United States, according to the National Automobile Dealers Association.

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