New CX Benchmark Report Highlights the Hidden Costs of Poor AI Integration in Business

Artificial intelligence has become a buzzworthy topic and — as I’ve recently discovered by adding it to my workflow — some of the excitement is warranted. I use AI tools as a web designer and writer to complete routine tasks like sending marketing emails, creating content, and answering repetitive questions. These applications save time and increase my adaptability during pressure-filled days.

These applications save time and increase my adaptability during pressure-filled days. save time and increase my adaptability save time and increase my adaptability However, a new AI report also reminded me that people must be thoughtful about integrating the technology. Not every use case is equally beneficial for every worker or identified need. While AI works well for me in many situations, business leaders should be optimistic yet cautious when trying it.

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