FILE - Vehicles sit in a row outside a dealership, June 2, 2024, in Lone Tree, Colo. Car dealerships across North America have faced a major disruption this week. CDK Global, a company that provides software for thousands of auto dealers in the U.S. and Canada, was hit by back-to-back cyberattacks on Wednesday, June 19, 2024. CDK Global, a company that provides software for thousands of auto dealers in the U.S. and Canada, was hit by back-to-back cyberattacks on Wednesday.
CDK serves more than 15,000 retail locations across North America, according to the company. Whether all of these locations were impacted by this week’s cyberattacks was not immediately clear.CDK is “actively investigating a cyber incident” and the company shut down all of its systems out of an abundance of caution, spokesperson Lisa Finney said Wednesday.
When that will be is still unknown. As of Friday morning, a recorded message from CDK on a hotline detailing updates for its customers said “we do not have an estimated time frame for resolution — and therefore our dealer systems will not be available, likely for several days.” Customer care support channels also remain unavailable, it said.
In light of the ongoing situation, a spokesperson for Stellantis said that many dealerships had switched to manual processes to serve customers. That includes writing up orders by hand.
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