McDonald’s is removing AI-powered ordering tools from its drive-thru restaurants in the US after customers shared experiences of the technology going wrong online.
But its reliability had come into question after a number of videos and posts appeared online detailing ordering mishaps such as bacon being added to ice cream and hundreds of dollars worth of chicken nuggets being added to an order, reported PA Media. In a statement, the US food giant said: “While there have been successes to date, we feel there is an opportunity to explore voice ordering solutions more broadly.
The company added that it remained confident that the technology would be a part of the firm’s future.
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