, “The AI Educator: Using artificial intelligence to transform manager development,” we cover strategies and tools for adopting AI to promote mastery-based learning among workplace leaders, preparing them for the complex set of challenges facing middle managers today.with co-author Donald H. Taylor on AI adoption in learning and development , based on a survey of over 300 respondents and case studies from global companies including Bayer, Ericsson, Leyton, and HSBC.
Content creation has historically taken huge chunks of L&D’s time. The thing is, when you think about using AI for learning, we have generally used content in all sorts of learning, from workplace L&D to higher education and so on. In the workplace, we have used content as a proxy for skill development and performance support. If you think about the content that you create in an organization, you want people to either on one hand develop skills.
What AI does is, instead of dumping a lot of content on people, now we can give them actual practice opportunities. For example, creating a little coach buddy that helps me think through certain decisions or helps me do difficult conversation practice. For example, if I’m a salesperson, you might teach the bot to play my difficult customer, and I’m trying to resolve their queries. So AI now can potentially do a lot of heavy lifting here on the skill side.
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