After its reputation went up in flames, Humane warns users its charging case may too

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Charging Case News

Humane,Battery Cell,Quality Issue

Karissa is a senior reporter at Engadget, covering Meta, Twitter, TikTok, Snap and all things social media. Her interests include tech policy, internet culture, and all the ways our online activities shape our IRL selves.

weren’t enough, it seems that Humane has discovered yet another major issue with its once-hyped AI Pin. The company is warning customers not to use the device’s charging case due to a potential “fire safety risk.”

While Humane is so far not using the word “recall,” the company is advising people to stop using the charging case immediately. Other charging accessories, including the battery booster and charge pad, are apparently safe as their batteries come from different suppliers. We’ve reached out to Humane for more information and whether they have plans to refund or replace the $149 accessory for people who have already bought one.

Our investigation determined that the battery supplier was no longer meeting our quality standards and that there is a potential that certain battery cells supplied by this vendor may pose a fire safety risk. As a result, we immediately disqualified this battery vendor while we work to identify a new vendor to avoid such issues and maintain our high quality standards.

 

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