As artificial intelligence continues to evolve, the integration of diverse AI technologies is reshaping industry standards for automation. AI in automation is impacting every sector, including financial services, healthcare, insurance, automotive, retail, transportation and logistics, and is expected to boost the GDP by around 26% for local economies by 2030, according to
Symbolic AI, rooted in the earliest days of AI research, relies on the manipulation of symbols and rules to execute tasks. This form of AI, akin to human"System 2" thinking, is characterized by deliberate, logical reasoning, making it indispensable in environments where transparency and structured decision-making are paramount. Highly compliant domains could benefit greatly from the use of symbolic AI.
To identify where to start using such a hybrid system, look for automation opportunities where the ability to quickly access new data within structured and unstructured frameworks is necessary for revenue-generating or customer-facing processes and where accuracy and compliance are necessary, particularly in regulated industries.