Chatbots Are Entering Their Stone Age

For all the bluster about generative artificial intelligence upending the world, the technology has yet to meaningfully transform white-collar work. Workers are dabbling with chatbots for tasks such as drafting emails, and companies are launching countless experiments, but office work hasn’t undergone a major AI reboot.

LLMs do not always correctly identify what they are being asked to achieve, and can make incorrect guesses that break the chain of steps needed to successfully complete a task. Restricting early AI agents to a particular task or role in a company’s workflow may prove a canny way to make the technology useful.

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