As part of its collaboration with OpenAI, Grab will"explore using AI technology to build customer support chatbots".New: You can now listen to articles.SINGAPORE: Tech firms Grab and OpenAI announced on Thursday that they will"collaborate to build and deploy" advanced artificial intelligence solutions.
It will also explore using AI to build customer support chatbots that can"better understand user problems and help resolve them faster". "This means GrabMaps can be updated even faster, delivering a better experience to consumers and driver-partners," said the ride-hailing app company.Grab's chief product officer Philipp Kandal said:"We’ve been a pioneer of AI adoption in the region, and believe that generative AI has a lot of potential to further transform the way we solve problems for our partners and users.
"Our goal with any new technology has always been to use it to solve real problems, at scale. Equipped with the latest tools, we look forward to building novel and delightful experiences for our customers while improving the way that every Grabber works."
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