The tech giant uses review teams around the world to analyse and annotate some recordings gathered from Amazon Echo smart speaker devices, with the interactions then used to improve the programming of the Alexa software, according to Bloomberg.
It also said these chat rooms were used to help identify muddled words, as well as to share amusing recordings. "For example, this information helps us train our speech recognition and natural language understanding systems, so Alexa can better understand your requests, and ensure the service works well for everyone.
"All information is treated with high confidentiality and we use multi-factor authentication to restrict access, service encryption, and audits of our control environment to protect it." Concerns have been raised by some in the past that smart speaker systems could be used to constantly listen in to user conversations, often with the aim of targeting users with relevant advertising.
Surprise surprise, Alexa is used to snoop. How niaive are people to think tech companies are ethical.
Only sad people need Alexa 😂
AilbheConneely Great report by AilbheConneely - more fun than reporting on politics probably!