all rolled out changes to their established return policies. That may look like shrinking return windows, charging for some returns, or in some cases simply telling shoppers to. About 14.5% of those sales were returned. That equates to an enormous value in returned goods: $743 billion in 2023 alone.
The recent changes are just the latest effort to tamp down on return losses. Many large retailers in the U.S. have long been engaged in the practice of quietly tracking and targeting return behavior. According to a report by, U.S. retailers use third-party loss-prevention services to track risky return behavior. This doesn't outright mean fraudulent activity, but rather behavior that"mimics" or could be linked to such behavior.
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