California could soon deploy generative artificial intelligence tools to help reduce traffic jams, make roads safer and provide tax guidance, among other things, under new agreements announced Thursday as part of Gov. Gavin Newsom’s efforts to harness the power of new technologies for public services.
Generative AI, a branch of AI that can create new content such as text, audio and photos, has significant potential to help government agencies become more efficient but there’s also an urgent need for safeguards and oversight to limit risks, state officials and experts said. In New York City, an AI-powered chatbot created by the city to help small businesses was found to dole out false guidance and advise companies to violate the law.
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