Joel Lewenstein, a head of product design at Anthropic, was recently crawling beneath his new house to adjust the irrigation system when he ran into a conundrum: The device’s knobs made no sense. Instead of scouring the internet for a product manual, he opened up the app for Anthropic’s Claude chatbot on his phone and snapped a photo. Its algorithms analyzed the image and provided more context for what each knob might do.
Follow-up prompts and clarifying questions are critical to steering a chatbot in the right direction. When interacting with any chatbot, I’m quick to start a new conversation thread if the output goes awry, so I can try a different opening prompt. This isn’t the best approach, Lewenstein says. He suggests staying in that same chat window and providing direct feedback to the bot about what you’d like done differently, from tone to structure. “I literally just type, ‘No, too complicated.
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