There is a move toward AI"agents" that take actions on users' behalf rather than just regurgitate information. that can take action on users' behalf, everything from booking a flight to handling a customer service complaint. There are benefits, but also risks, and chief technology correspondent at AxiosThe restaurant reservation system OpenTable is already using AI agents to book tables for people.
“The idea of an agent is that instead of saying, ‘Where's the best deal on a ticket to Paris,’ you would say, ‘Hey, book me a ticket to Paris.’ And maybe you'd say so long as it meets the following criteria and set a price limit. And that's, that's doable today.”“In customer service, we're seeing companies do it two ways. One is that a human being has a chatbot there so they can answer calls more efficiently and there is a productivity boost.
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