Tech Daily Report

The Humanizing Power Of AI In CX

  • 📰 ForbesTech
  • ⏱ Reading Time:
  • 21 sec. here
  • 7 min. at publisher
  • 📊 Quality Score:
  • News: 29%
  • Publisher: 59%

Humanizing Power Of AI News

AI,Zendesk,Humanizing AI

Tom is the CEO of Zendesk and is a member of its board. Previously, he was a partner at Permira in Menlo Park, focusing on technology investments. He also sits on the boards of Axiom, G2, Seismic, and Mimecast. Before Permira, he was President of Genesys where he spent over a decade spearheading strategic initiatives.

With all the hype around AI, it’s easy to forget that, no matter what industry you’re in, every interaction is ultimately in service of humans. And when we operate from this principle, we can see how transformational AI can be. This is especially true for CX leaders.

Whether automating actions and recommendations, running the entirety of a support interaction, or empowering a human agent, AI helps teams recognize points of friction and deliver richer engagement. Rather than serve a list of suggested help center links, Zendesk AI agents have the intelligence to navigate the twists and turns of customer conversations and resolve even the most complex tickets.

 

Thank you for your comment. Your comment will be published after being reviewed.
Please try again later.
We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

 /  🏆 318. in TECHNOLOGY

Technology Technology Latest News, Technology Technology Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Bitcoin miners offer solution to AI power demand: Just power down when neededIt's called demand response, and it's the number one lesson miners said they could offer for securing new sources of electricity.
Source: axios - 🏆 302. / 63 Read more »

Power Beyond Limits With New BLUETTI AC240 IP65 Weatherproof Portable Power StationBLUETTI is gearing up to revolutionize outdoor adventures once again with its latest innovation, the AC240 IP65 Water Resistant Portable Power Station.
Source: cleantechnica - 🏆 565. / 51 Read more »