The report by the Commission for Complaints for Telecom-Television Services , which measured complaints from customers between Aug. 1, 2023 and Jan. 31, 2024, found an "alarming" rise in those related to overcharges on bills.
Incorrect charges were the top issue, as customers complained more than 3,000 times about apparent inaccuracies related to their monthly plans. The issue came to the forefront in January when some Rogers Communications Inc. and Bell Canada customers reported receiving notifications that their bills were set to rise. That prompted the House of Commons' industry committee to launch a study into the accessibility and affordability of wireless and broadband services.
"They're almost always at the top, or near the top, of the list of most complained-about issues," he said.Of the 10,663 complaints accepted by the commission over the six-month period, Rogers accounted for 26.4 per cent of the total — maintaining its position as the most complained-about service provider. With 2,820 complaints, Rogers saw a 117.9 per cent increase in reports to the commission from its customers compared with the same period last year.
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