As one of the first health systems in the country to pilot the use of generative artificial intelligence to draft replies to patient messages inside the Epic Systems electronic health record, UC San Diego Health is a pioneer in shaping the future of digital health.
"This study shows that generative AI can be a collaborative tool," said study lead author Ming Tai-Seale, PhD, MPH, professor of family medicine at UC San Diego School of Medicine."Our physicians receive about 200 messages a week. AI could help break 'writer's block' by providing physicians an empathy-infused draft upon which to craft thoughtful responses to patients.
Time-crunched physicians who may only have time for a brief, facts-only response, found that generative AI is helping to draft longer, compassionate responses that are appreciated and understood by patients. UC San Diego Health, in conjunction with the Jacobs Center for Health Innovation, has been extensively testing GenAI models since May 2023. These transformative projects will help explore the safe, effective and novel use of GenAI in health care.
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