Robin Wiener is retiring, so she’s cutting her monthly expenses. When her internet provider, Frontier, wouldn’t give her a better rate, she took her business somewhere else.
“And they said, ‘Oh yeah, we did receive it. We’ll take care of this and you can be on your way,’” she said.But it wasn’t that easy. Frontier sent Wiener another bill, which she again disputed and thought was cleared up. But it wasn’t. Frontier then sent Wiener to a debt collector. Wiener finally reached out to the I-Team for help. We contacted Frontier and it took care of everything right away – the billing stopped, the debt collector quit calling, and Wiener’s credit score went back up. The I-Team asked Frontier to explain what happened and why, but it never responded.
Opperman said debt collectors also try to collect on time-barred debt, an old debt that you no longer have to pay. If this happens, Opperman suggested you contact a credit counselor and don’t give the debt collector any information.