How Management and Expertise Can Increase in Value with AI

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Ethan Mollick, associate professor at Wharton. and author of Co-Intelligence, discusses how AI can help the most-skilled workers and how to create a “sharp edge” to your expertise.

in applications of the technology. At the same time, regular Charter readers know that we also believe there is the potential for significant changes to our jobs, our organizational structures, and the playbook for great leadership and management., which we discussed with him a few days ago. Here are excerpts from that conversation, edited for length and clarity:

That’s a really important question that a lot of organizations aren’t thinking about enough. That sort of decision support and coaching, the kind of stuff we teach in MBA programs, AI does quite well. There are a lot of tricks that we teach people to be good managers, about how to communicate with people, how to run sessions like pre-mortems where you imagine how a project might fail in advance. The AI can run some of those exercises.

Because the AI effectively does a lot of tasks at the 80th percentile, it moves up lower-skilled people to a higher percentage because the AI is basically doing the work. They’re the hands of the AI. That’s part of why we’re seeing the lower skill improvement: In your weak spots, it already performs pretty well.

 

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