After 15 minutes on hold, the representative wanted to talk about the NBN again.
I bit my tongue and asked the same question about my ADSL, a service that had apparently been brought down by a hungry rat, a gremlin, an angry competitor, a damned Telstra technician with a sick sense of humour. He put me on hold for another 15 minutes, then came back to say,"Actually, your ADSL has been switched off because you're getting the NBN."The manager patiently endured my raving and ranting, calmly interjecting with the occasional defence that they were at the mercy of Telstra and NBN Co.
He claimed the ADSL could not be turned back on because"once the codes are cut for the NBN, there is nothing we can do. It cannot be reinstated".He argued it was not their fault, that it was the infrastructure they were provided with, and I"would be reimbursed".I read a lot of books and passed my time in constructive ways, but anyone recovering from surgery like mine would know there's plenty of times when you just want to vegetate and look at a box.
I explained to him that I did not want to make my condition worse by having to endure the hell that is Australian free-to-air television.Time wasted on phone: 2 hoursThe NBN contractor that was scheduled to visit my property came two weeks after my surgery.The utility box was installed, along with the connection box inside.
Avoid telstra like the plague. Optus too. Internet options in Australia are abysmal
In electrical and information technology engineering folklore there are stories about people who must not touch equipment and even be asked to leave the room when it is being fixed or operated because they are jinxed, I suspect that Malcolm Sutton is that guy. We had no problems.
Yup - NBN is another Coalition/Murdoch disaster. Hope PM billshortenmp can fix it.
So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.
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Source: 9NewsAUS - 🏆 10. / 72 Read more »
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