OTTAWA — Technology that tracks your location at work and the time you're spending in the bathroom. A program that takes random screenshots of your laptop screen. A monitoring system that detects your mood during your shift.
Employee surveillance can look like a warehouse worker with a mini-computer on their arm that's tracking every movement they make, said Bea Bruske, president of the Canadian Labour Congress. In a 2022 study by the Future Skills Centre, the pollster Abacus Data surveyed 1,500 employees and 500 supervisors who work remotely.Seventy per cent reported that some or all aspects of their work were being digitally monitored.
It's also become easier for companies to use and more customized to their specific needs — and more normalized, said McGill University associate professor Renee Sieber. As artificial intelligence permeates Canadian workplaces, legislators are making efforts to bring in new rules. But critics have taken issue with the bill not explicitly including worker protections. It also won’t come into effect immediately, only after regulations implementing the bill are developed.
"It's good to know, but if I don't have recourse against the use of these systems, some of which can be extremely problematic, well, the protection is actually not particularly meaningful." Watchdogs in other countries have been cracking down. In January, France hit Amazon with a $35-million fine for monitoring workers with an "excessively intrusive system."
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